Welcome to ExactMusic!
You should be able to find the answer to your question on this page – if not please
contact our support department
here
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How do I find a song?
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- Have a look at the lists of recommended songs that we
have compiled for you.
- Look at the category names for guidance – it’s a song
you heard on radio, it might be under pop. If it’s a South African track, try SA
hits for example.
- You can listen to 30 seconds of the song by pressing the
play arrow to the left of the song name.
- You can listen to 30 seconds of the song by pressing the
play arrow to the left of the song name.
- A player will come up automatically on your screen and
play the song for you. You can press a few songs at once, and it will play them
one after the other.
- A full search engine will be available very soon. With
this tool, you’ll be able to search for a song of your choice.
- If you cant find the song that you are looking for, please
email musicdpt@exactmobile.com and we’ll do our best to come back to you quickly.
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How do I buy the song once I find it?
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- When you find the song that you are looking for, press
the ‘Add to Cart’ button [the blue plus sign on the right hand side of the row].
This will add the song to your cart [shopping basket] so that you can buy it later.
The word ‘added’ will show next to the button as the track is added.
- You can add as many songs as you like to your cart.
- You can have a look at your cart at any time, by pressing
the shopping trolley button. You can then press ‘Continue Shopping’ or ‘Checkout’
if you’d prefer to move to the payment process.
- You can also access the checkout process by pressing checkout
at the top, in the green menu.
- Please select the option you would like – a PC or Mobile
download.
Is your phone compatible?
- Choose the 'mobile' option if you'd like the song to be
delivered directly to your mobile phone. Note that you will not be able to move
the track to another location. You may have heard the term DRM locked – it means
that the track will lock to your handset and cannot be transferred to another handset.
- Choose the 'PC' option if you'd like the song to be delivered
to your PC. You will have the option to save the track to the location of your choice.
Feel free to burn the track to a CD using your Windows Media Player - once you do
that, you'll be able to move the track to your mobile phone or iPod, and play it
in your car. The original track on your PC cannot be moved as it is also DRM locked.
- Choose the Payment method you would like – notice that
the credit card price is cheaper than using your phone account.
- Once you have completed the payment process by pressing
proceed, the tracks will be allocated to your Download Zone.
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How do I download the song once I have paid for it?
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- You can access this by clicking on My Downloads in the
green menu bar on the home page.
- You will see the tracks that you have bought on that screen.
The tracks that can be downloaded are marked with a green arrow. Press the arrow
to begin the download.
- A red arrow indicates that you have already downloaded
the track.
- Pc downloads will come up as a window on your PC. Instructions
come up in the window and explain to you how to download the song.
- Mobile downloads will appear as an SMS on the phone you
registered with. Click on the link in the SMS to begin your download to your phone.
- Remember to save the song once it is downloaded or you
will need to repeat the download process. If your phone offers you a choice of saving
to SIM or memory card, choose the same one each time so that you can find your music
again.
- For mobile downloads, once you have saved the song, you
can ask your phone to set it as a ringtone.
- Once you have purchased a song you have 24 hours to download
it.
- Remember that you will be charged data charges by your
network to download the mobile track. Please contact them for more specific information
and costs.
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Hint - mobile downloads
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If you bought a mobile download, received an SMS but you cant click on the link
– it’s likely that your phone is not WAP enabled. If you call your service provider,
they will send you an SMS with the settings and all you need to do is click on the
SMS. Its that simple.
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